We are Activ. We are Customer Driven, Listen Loudly, we Dare to Try and Deliver on Promises. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose. 

Activ merged with national disability services provider genU from July 1, 2024. We are excited about the opportunities this brings our customers and staff, with a national presence and great career opportunities as one of Australia's largest five NDIS providers.

About the role

As a Team Leader in Activ’s Service Delivery team in Geraldton, in this full-time permanent role you’ll play a key role in supporting people with disability to live the life they choose. By guiding and encouraging a team of Support Workers, you’ll help ensure customers receive safe, high-quality, and person-centred support. With a strong focus on building relationships and creating positive experiences, this role makes a real difference in the lives of customers, their families, and the team around them.

Some of your key duties will be to:

• Lead, support and mentor a team of Support Workers to deliver safe, caring and consistent services.
• Champion customer choice, rights and wellbeing through a case management approach.
• Build warm, respectful relationships with customers, their families, staff and external supports.
• Create a positive and connected team culture that supports staff engagement and development.
• Ensure supports are delivered in line with NDIS Practice Standards, funding requirements and Activ’s policies.

What you’ll need:

• A strong background in disability or community services, with a focus on person-centred and customer-first support.
• Confidence in applying policies, procedures, and support plans to meet individual customer needs.
• Certificate IV in Disability Support, or willingness to work towards the qualification.
• Proven leadership experience, ideally with several years’ experience in managing teams, including performance and people management.
• Demonstrated ability to build strong teams and networks, embrace technology, and hold self and others accountable.
• Knowledge of NDIS Practice Standards and Quality & Safeguarding requirements.

As part of the team, you will have access to:

• Salary-sacrificing options up to $18,550 to increase your take-home pay 
• Regular on-call options - penalties apply
• Options for work-life balance 
• Training through Activ’s RTO 
• Various staff benefits from our corporate partners 
• Employee assistance and wellbeing program 
• Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
• An accepting and open environment to work and thrive in while giving back to the community 

Submitting your application is easy, all we need is your current resume and a few questions answered and then one of the team will be in touch. As a part of the recruitment process you will be required to complete pre-employment screening, including a video interview.

All applicants must have the right to work in Australia and be willing to get or already have:

• Valid Drivers Licence
• NDIS Workers Screening Check
• National Police Clearance (at our cost) 

To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment.

Activ reserves the right to remove advertising and/or commence the selection process before the application close date.