Location: Goomburrup - Bunbury
Salary: $34.78 per hour + Superannuation + NFP salary packaging benefits
Employment status: 12 Month Fixed Term to July 2027 (with potential to extend)
Hours of work: 32 per week (preferably Monday to Friday, flexible options can be discussed)
Job Number: 505025

Hey you!

Our Transition Home service in Bunbury supports people living with disability and those requiring mental health support as they transition from hospital to home.

We are looking for a skilled and proactive Administration Officer to provide essential operational and administrative support to our Transition Home Manager and Team of Support Workers. You will have regular interactions with our customers, their families and other local providers.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

• Act as a professional first point of contact for customers, families, team members and external stakeholders, responding to enquiries and directing them appropriately.
• Coordinate meetings, prepare agendas, and produce accurate, timely minutes that capture key discussions, actions and outcomes.
• Support the completion, maintenance and quality assurance of customer documentation, support plans and service records.
• Compile, monitor and maintain data for reporting, compliance and audit requirements, ensuring information is accurate and up to date.
• Communicate confidently and respectfully across multiple platforms including Outlook, Teams, phone and email, adapting your communication style to meet the needs of diverse audiences.

What you’ll bring

• Demonstrated experience in an administration role, ideally within disability, community, health, aged care or human services environments.
• Strong written and verbal communication skills with the ability to engage effectively and inclusively with people from diverse backgrounds.
• Proven experience preparing meeting agendas and taking accurate minutes.
• Well-developed organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
• Intermediate to advanced computer skills, including Microsoft Office applications and experience working across multiple systems and platforms.
• A collaborative approach and the ability to build positive relationships with customers, colleagues and stakeholders.
• High attention to detail and a commitment to maintaining accurate records and documentation.
• Empathy, resilience and an understanding of working within a customer-focused support environment.

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus points for

• Experience working within the NDIS industry

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Purchased leave options - buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings more than 450 retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - receive a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program

If you’re looking for a rewarding role where you can make a real difference, we’d love to hear from you.

Don’t wait to apply!

You can click apply to complete your application. We are reviewing applications as they come in.

You can view the full position description  genU Position Description - Administration Officer.pdf.

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternate application format, please contact our team on talent@genu.org.au or call 08 9387 0435 (quoting the job title and number).